Refund policy
Return and Exchange Policy
At Toadds.com, we are dedicated to ensuring your satisfaction with your purchase. We offer a 30-day return and exchange policy, as well as refunds, for our valued customers.
Returns for Customer Convenience:
For returns initiated for reasons other than product defects, a standard shipping fee of $9.9 USD will apply.
Exchanges:
Processing Time: Upon receiving the item(s) you wish to exchange, we will process your request within 6 business days.
Notification: You will be notified via email once your exchange item has been shipped.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds:
Customer-Initiated Refunds: If you decide to initiate a refund within 30 days of receiving your order, please return the item(s) to our designated warehouse.
Processing Time: We will process your refund within 6 business days of receiving the returned item(s).
Refund Timeline: Refunds typically take 7-15 business days to reflect in your account. The refunded amount will be credited back to the original payment method, and the exact timing may vary depending on your bank.
Damaged or Incorrect Items:
If you receive damaged or incorrect items, please contact us immediately with photographic evidence. We will initiate the exchange process within 3 business days and provide you with a replacement at no additional cost.
Exceptions:
Customer-Damaged Items: We do not provide compensation or accept returns for items damaged by the customer.
We aim to provide an efficient and straightforward process for returns and exchanges, ensuring your shopping experience at Toadds.com is both convenient and enjoyable. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. Thank you for choosing us for your shopping needs!
At Toadds.com, we are dedicated to ensuring your satisfaction with your purchase. We offer a 30-day return and exchange policy, as well as refunds, for our valued customers.
Returns for Customer Convenience:
For returns initiated for reasons other than product defects, a standard shipping fee of $9.9 USD will apply.
Exchanges:
Processing Time: Upon receiving the item(s) you wish to exchange, we will process your request within 6 business days.
Notification: You will be notified via email once your exchange item has been shipped.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds:
Customer-Initiated Refunds: If you decide to initiate a refund within 30 days of receiving your order, please return the item(s) to our designated warehouse.
Processing Time: We will process your refund within 6 business days of receiving the returned item(s).
Refund Timeline: Refunds typically take 7-15 business days to reflect in your account. The refunded amount will be credited back to the original payment method, and the exact timing may vary depending on your bank.
Damaged or Incorrect Items:
If you receive damaged or incorrect items, please contact us immediately with photographic evidence. We will initiate the exchange process within 3 business days and provide you with a replacement at no additional cost.
Exceptions:
Customer-Damaged Items: We do not provide compensation or accept returns for items damaged by the customer.
We aim to provide an efficient and straightforward process for returns and exchanges, ensuring your shopping experience at Toadds.com is both convenient and enjoyable. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. Thank you for choosing us for your shopping needs!
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